Service Center

Resources & Support

Frequently Asked Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. Where do we begin with a Promotional Campaign?
  3. How do I go about getting an estimate from you?
  4. Production Time for Promotional Products
  5. Production Time for Offset Printing & Wide Format Printing
  6. Why should I work with FUSE Printing?
  7. Tips on file format setups
  8. At what resolution should I save my photos and graphics?
  9. What is a proof and why is it important that I look at it?
  10. What is the Pantone Matching System?
  11. Why do the printed colors look different from the colors on my screen?
  12. Is white considered a printing color in offset printing?
  13. What file format should I use when submitting my electronic document for printing?
  14. 24 Hour Production
  15. WHAT IS VECTOR ARTWORK?
  16. What forms of payment do you accept?
  17. What is variable data printing?
  18. What does personalization mean?
  19. What type of return can I expect from personalized or variable data marketing materials?
  20. What do I need to provide for variable data projects?
  1. Good question! We are a full service provider of Offset Printing, Promotional Products and Wide Format Printing. To see a full listing and description of what we can offer you, checkout out our Products & Services area in the Customer Service Section of our website.

  2. Where do we begin with a Promotional Campaign?

    All successful campaigns begin with a conversation so we can get to know each other better. Here are some things we want to know before making recommendations:

    Marketing Objective
    Target Audience
    Type of event
    Budget
    Theme
    Timeline

  3. Since you are here, we would suggest you use our online request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  4. Production Time for Promotional Products

    How long does it take to produce a Promotional Products order?
    Normal orders take 7-21 days to produce and deliver. We do have rush products that can be delivered in 24-48hrs.

  5. Production Time for Offset Printing & Wide Format Printing

    Normal Production time for Offset Printing and Wide Format jobs is 5-10 days.

  6. Why should I work with FUSE Printing?

    We are a Full-Service Printing and Promotional Products Agency. That means we will provide Marketing Ideas, Design Services, Printing Services, Promotional Products, Fulfillment and Distribution Services. We are happy to help you design a comprehensive campaign or to work with you on a single event. We provide high quality products and work to exceed your expectations on every project.

  7. Tips on file format setups

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your project.
    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas.
    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM: This is the guideline where the card will be cut
    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

  8. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  9. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  10. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  11. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  12. Is white considered a printing color in offset printing?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  13. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  14. 24 Hour Production

    We have 24 hour service on select items for your last minute needs.

    To take advantage of this service we need your full order, including Vector Artwork, Purchase Order if that's corporate policy or agreed payment terms by 1pm EST. Once order is received it is guaranteed to ship within 24hrs. Please note that delivery times vary, based on method of shipping and region of the Country the product is shipping to. Please ask for details when placing a rush order to avoid delay of delivery?

  15. WHAT IS VECTOR ARTWORK?

    Vector artwork can be scaled to any size, big or small without diminishing the quality. Vector art is created in programs such as Adobe Illustrator and Corel Draw.

  16. What forms of payment do you accept?

    We accept cash, company check, MasterCard and Visa. We can set up a business account for you, as well. Contact us for details.

  17. What is variable data printing?

    Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

  18. What does personalization mean?

    Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.

    Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.

  19. What type of return can I expect from personalized or variable data marketing materials?

    Studies consistently show that personalized marketing receives a far greater response than static pieces.

    On average, the response rate of a static direct mail campaign is around 2%. A targeted, personalized campaign that utilizes variable data technology can increase that response rate by up to 30%.

    While the cost per piece of variable imaging direct mail is higher, your cost per response is much lower, increasing your return on investment.

  20. What do I need to provide for variable data projects?

    We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.